Frequently Asked Questions
We have done our best to represent all rug colors accurately online, but the color calibration of computer monitors can vary considerably. These photographs are a close representation of our actual colors. Due to photographic reproduction limitations, exact color fidelity is difficult to obtain. When creating a custom rug, we encourage all customers to order samples (the first 3 are free), especially if color accuracy or matching is key to your decision.
We aim to produce custom area rugs in 15 business days. Please contact Customer Service if you would like to check on availability of a particular material.
Quick ship rugs are returnable and may be returned for credit within 14 days of receipt of the rug. A Return Authorization (RA#) must be requested from [email protected]. The rug must be packaged in the original packing material just like you received it and returned in “like new” condition. The return freight is the responsibility of the customer returning the item.
We strongly encourage all of our customers to sample as many materials as needed (the first three samples are free) to be sure they are getting what they’d expected. Since these rugs are cut to order and put together by hand, we do not accept returns or exchanges.
We have over 1000 different materials to choose from so we think we have something you will like. We also are adding new materials regularly so if you do not find your perfect rug material, check back again soon or email us ([email protected]) a detailed description and we will do our best to find the perfect material for you
Yes! The whole idea behind The Perfect Rug is to offer custom-made rugs that are available at reasonable everyday prices – not custom prices. We have worked hard to deliver the best prices possible so that you can afford a custom rug.
We accept VISA, Master Card, American Express, PayPal and Affirm for your convenience.
The Perfect Rug will make exactly the rug you want. If you want an L-Shaped, T-shaped or I shaped rug, just contact us at [email protected] to arrange a phone consultation.
Yes! We have production facilities in three states: Idaho, California and Georgia.
Having the right sized rug pad is important so we special cut your pad to fit your rug perfectly and sell it to you at the time you order your rug. Different applications of rugs lend themselves to different types of pads/backing. If you are unsure of which pad is best for you, please contact [email protected] and we would be happy to offer guidance.
It is easy to order samples of any material you like, simply start shopping our site and browse through our materials. Click “mail me a sample” on any material you select and add it to your shopping basket. The first three samples are free and after that they are $1.50 each. Unfortunately we do not have samples available for the ready-made rug collection
The maximum width or length without a seam varies between 12' and 16'4, depending on the material you select. Please refer to the more details section for your specific material for the maximum length or width without a seam. In some cases, the seam may be slightly visible. If you would like more information regarding seam placement or visibility, please call or email us or place a note on your order and we will contact you before processing your order.
We will orient the pattern or stripes to make the most efficient use of material. If you want your rug pattern to run in a particular direction, please indicate in your order. If your pattern direction request results in additional material needed to complete your order, you will be contacted by customer service to authorize any additional charges prior to making the rug.
Serging is our recommended choice for most rugs. We use wool thread and stitch the thread around the edge of the rug material. We can either match the primary color of the rug material or you can choice from over 100 thread colors to personalize your rug.
Canvas borders are typically used with natural fibers like sea grass or sisal and add a color accent to your rug. We use 100% cotton canvas, applied with a " blind stitch" (meaning you will not see the stitching on the face of the border). You will see 1 1/2 inches of fabric on the face of your rug. We can either match the primary color of your rug or you can choice from our color assortment to personalize your rug.
Barely there borders are narrow cotton bindings that we apply around the edges of the rug material. We use 100% cotton canvas. You will see 1/4 inches of fabric on the face of your rug. We can either match the primary color of your rug or you can choice from our color assortment to personalize your rug.
Borders are required as they prevent a rugs' edges from unraveling over time. Material can be ordered without a border for other purposes. To request material without a border, you can contact customerservice@theperfectrug.